Feedback | Shoprite NG

Welcome to Shoprite
Customer Complaints Page

We understand that sometimes things may not go as planned, and we’re here to help. If you’ve encountered an issue during your shopping experience with us, we want to hear about it. Your feedback is essential in helping us improve our services and ensure that every visit to Shoprite is a positive one.

Choose a Category

Service and Transaction Issues

Deli and prepared foods

Product Quality and Freshness

Store
Hygiene

Staff Conduct and Attitude

Overpayment at the Checkout

Defective or Spoilt Items

General Concerns and Feedback

Frequently Asked Questions

1. What should I do if I encounter a failed transaction while shopping at Shoprite?
If you experience a failed transaction, please contact your bank immediately.

2. What should I do if I have concerns about a product purchased from Shoprite?
Your satisfaction is our priority, and we take all customer concerns seriously. If you have any concerns regarding a product purchased from Shoprite, please don’t hesitate to contact us via 09031478302 or visit the store of purchase.

3. What should I do if I purchase spoiled food items from Shoprite?
Visit the store for a refund or replacement if confirmed that it was our fault.

4. What should I do if I overpay for goods at the till in Shoprite?
Inform the cashier immediately or the store manager, and they will assist you in correcting the overpayment and issuing a refund if necessary.